It's really simple to make an order on our online store!
You can browse our catalogue and click on a product image to view the product page.
The product page:
In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket - the product page shoes only the available sizes.
In the basket page you can find the purchased products, the quantity of each product and the total amount.
By Clicking on the "Proceed to Checkout" button you will proceed with the purchasing process.
To complete your order you should fill the Checkout form following the given steps.
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.
To contact us visit the page Contact us.3) SHIPPING AND TAXES
Orders placed on FASTEMA S.R.L. are shipped in the European Community Countries via international courier: UPS o DHL o EMS POSTE ITALIANE for Italy and other Countries.
The orders are shipped immediately after the payment verification and after that we have checked the product availability - max 5 days after the order date. In case of mistake, we will refund you the money directly on your credit card or on your PayPal account.
Delivery times vary depending on the destination country.
Duties and Taxes:
We ship using DDP (Delivery Duty Paid) method for the CE countries.
For countries outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on the Aldo Bruè online store.
NOTE: We do not ship to PO boxes.4) PAYMENT METHODS
We accept credit card transfer and PayPal payments.
We accept the most major credit and debit cards including Visa and MasterCard.
Transactions are secured and hosted by our bank Monte dei Paschi di Siena S.p.A. through national service accredited Consorzio Triveneto S.p.A. - Sede legale: Viale dell'Industria, 23 35129 Padova (PD) Italy (http://www.constriv.it): we do not intercept or keep details from the customer's credit cards.
You can pay through PayPal using your PayPal account or your credit card.
Transactions are secured and hosted by PayPal servers (http://www.paypal.com): we do not intercept or keep details from customers.
We guarantee all our customers the utmost in the process of purchasing the site.
Therefore, if the product you receive does not satisfy you, you can exercise the right of return.
You may request the return of a purchased product only in the following cases (pursuant to D.L. 206/2005):
- The return must be done within 21 days from order date;
To initiate the reseller procedure you need to send a request by clicking here: we will contact you as soon as possible to provide you with the necessary instructions for the procedure.
The shipping costs for the return of the product will be yours, except in cases where the delivery is due to defective product or shipping error.
The shipping costs for the return and the Custom duties if you are returning products from a country outside the CE area are at your charge.
IMPORTANT: Products purchased online can only be returned following the above mentioned procedure. We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.
- the product must be intact and not used;
- the product and / or seal accompanying card must not have been removed;
- Returning the product purchased online must only be done following this procedure.
As a result of the verification of the existence of these conditions, we will refund the amount paid. In the absence of these conditions, the product will be returned to the sender. Note: Products purchased online can only be returned following the above mentioned procedure. We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.6) PRICES INFORMATION
All indicated prices are taxes included where necessary..7) SAFETY
You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Aldo Bruè nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.
WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.
The amount of your purchase will only be charged when the package has actually been delivered.
The purchase can only be done by the Credit Card holder and the address must correspond with the and the address on the order invoicing data. Nevertheless FASTEMA S.R.L. will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.
Related to the Italian Dlgs.196/03, we inform you that we will treat your data to send you marketing information related to the FASTEMA S.R.L. and to make the invoices for your orders.
You can access to your data, request to update, delete, change or block your data and your data treatmen whenever you want.
For any info about the data treatment you can refer to Aldo FASTEMA S.R.L. , 63815 Monte San Pietrangeli (FM), via De Gasperi n.9, telephone number :+39.0734.969119, fax number: +39.0734.969468 - E-mail firstname.lastname@example.org.
Why register to our website
Being a member of the FASTEMA S.R.L. is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.
As a member you will be able to:
- make orders faster
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses